STAYFLEX Privacy Policy
Effective Date: 15/03/2025
Introduction
STAYFLEX (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website and services in Ghana. By using STAYFLEX, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, contact details (email address, phone number, address), date of birth, and government-issued identification (where required for verification).
- Booking Information: Details about your bookings, including apartment selections, payment information, and stay dates.
- Usage Data: Information about how you interact with our website, such as IP addresses, browser type, pages visited, and time spent on our site.
- Payment Information: We use secure third-party payment processors. We do not store your full credit card details.
- Communication Data: Records of your communications with us, including emails and customer support interactions.
- Location Data: If you enable location services, we may collect information about your location.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and improve our services, including processing bookings and payments.
- To communicate with you about your bookings and respond to your inquiries.
- To personalize your experience and provide relevant recommendations.
- To comply with legal obligations, including those related to Ghanaian law.
- To prevent fraud and ensure the security of our platform.
- To send you marketing and promotional materials, if you’ve opted in to receive them.
3. Disclosure of Your Information
We may disclose your information to:
- Our partner apartment hosts to facilitate your bookings.
- Third-party service providers who assist us with payment processing, data analysis, and marketing.
- Law enforcement agencies or regulatory bodies, as required by Ghanaian law.
- In the event of a business transfer, such as a merger or acquisition.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by Ghanaian law.
6. Your Rights
Under the Data Protection Act, 2012 (Act 843), you have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of your information (subject to legal limitations).
- Object to the processing of your information.
- Withdraw your consent.
- Lodge a complaint to the data protection commission.
To exercise these rights, please contact us at hello@stayflex.co
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. You can control cookies through your browser settings.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- StayFlex
- Sowutuom
- stayflexgh@gmail.com
Data Protection Commission of Ghana:
You may also contact the Data Protection Commission of Ghana for any data protection related issues.